courtneyboyce3

CB			COURTNEY BOYCE SNYDERC7@MAIL.UC.EDU  /234-322-3096
Objective			Experience
Highly motivated and detail oriented. Seeking a Remote Customer Service Representative position to utilize my expertise in communication, problem-solving, and technical proficiency to drive customer satisfaction and contribute to team success. Committed to delivering exceptional results in a dynamic and collaborative environment.			Remote Customer Service Representative [Incept Corp.] | [3/2024-present] Delivered exceptional customer support via phone, email, and chat, resolving inquiries and complaints efficiently. Managed a high volume of customer interactions while maintaining a 98% satisfaction rating. Utilized CRM software to track and update customer information and case status. Worked independently to meet performance metrics, including response time, resolution rate, and customer satisfaction. Retail Associate [Spark] | [01/2023-present] Assisted customers with product selection, inquiries, and purchases to ensure a positive shopping experience. Processed transactions accurately using POS systems, including cash, credit, and returns. Maintained an organized and visually appealing sales floor through restocking, merchandising, and inventory management. Consistently exceeded sales targets and received recognition for excellent customer service.
Skills			Education
Technical Skills Proficiency with remote collaboration tools (e.g., Zoom, Slack, Microsoft Teams) Knowledge of cloud-based tools (e.g., Google Workspace, Microsoft Office 365) CRM software proficiency (e.g., Salesforce, HubSpot) Data entry and management skills Troubleshooting and technical problem-solving Soft Skills Strong written and verbal communication Time management and self-motivation Adaptability to changing priorities and tasks Problem-solving and critical thinking Collaboration across virtual teams Conflict resolution and interpersonal skills Organizational Skills Task prioritization and deadline management Attention to detail Record-keeping and data organization Workflow optimization Customer-Focused Skills Customer relationship management Empathy and active listening Conflict resolution High responsiveness and follow-up  Ability to work independently with minimal supervision  Digital literacy and quick learning of new technologies  Maintaining productivity in a home office environment · Experience with virtual training or onboarding			University of Cincinnati Associate’s Degree in Business Management and Technology (In Progress) (2025)   MEDICAL BILLING AND CODING CERTIFICATE (IN PROGRESS) MASSILLON WASHINGTON HIGHSCHOOL High School Diploma Massillon, Ohio | 2013
			LEADERSHIP Experience
			Demonstrated Responsibility: Managed tasks independently, ensuring quality and timeliness in remote customer support.
Courtneyboyce818@gmail.com	234-322-3096